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The ten-question operations scorecard

Ten yes-or-no questions, two minutes, no email required. A quick read on how much of your operation runs on scattered systems and a few people's memory, and what to do about your score. Your answers are scored in your browser, and nothing is sent unless you ask us to.

Answer honestly. Nobody is watching.

Each question describes a coordination or knowledge failure we see inside established businesses. Count how many sound like yours. The score is computed in your browser, and your answers stay there unless you choose to send them.

  1. 01Is there a question about your operation that only one person in the business can answer?

  2. 02If your longest-serving employee resigned today, would knowledge leave that is written down nowhere?

  3. 03Does assembling a quote, report or job pack mean opening four or more systems?

  4. 04Have you ever paid a supplier or subcontractor invoice without verifying the work behind it?

  5. 05Has a commitment made to a customer on a call ever been dropped because it never reached a system?

  6. 06When a client asks for evidence of what was delivered, does someone have to scramble to assemble it?

  7. 07Do your skilled people spend more than a day a week on admin that does not need their skill?

  8. 08Is the growth plan currently to hire more people because the existing team is at capacity?

  9. 09Are staff pasting business information into public AI tools without any policy or control?

  10. 10Do you usually find out about a problem after the deadline instead of before it?

Step by step

What your score means

Three bands, three different next moves.

  1. 01

    0 to 2: a tight ship

    Coordination is not your constraint. Protect the discipline that got you here, and fix any yes that depends on one person staying.

  2. 02

    3 to 5: leaking in places

    A handful of leaks are capping capacity, and one is costing more than the rest. The work is finding which one.

  3. 03

    6 to 10: running on memory

    The operation runs on the heroics of a few people. This is the exact pattern a private AI operations layer is built to fix, one capability at a time.

Related

Scored higher than you'd like?

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